Thank you for shopping at eliteonline.net. We are committed to delivering your order accurately, in good condition, and always on time.
1. Shipping Time
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery time depends on the delivery location and the shipping method chosen.
- Estimated delivery time:
- Metro cities: 3–5 business days
- Non-metro areas: 5–7 business days
2. Shipping Charges
- We offer free shipping on all prepaid orders above ₹499.
- For orders below ₹499, a standard shipping charge of ₹49 applies.
- COD (Cash on Delivery), if available, may include an extra handling fee.
3. Order Tracking
- Once shipped, you will receive a tracking link via email or SMS to monitor your order status.
4. Delivery Areas
- We currently deliver across India via trusted courier partners.
- If your location is not serviceable, we will inform you and refund the full amount.
5. Delayed Deliveries
- While we aim to deliver on time, delays may occur due to unforeseen circumstances like weather, strikes, or logistic partner delays.
- In such cases, our customer service team will keep you updated.
6. Incorrect Address
- Please ensure all shipping details are correct.
- We are not responsible for orders lost due to incorrect or incomplete addresses.
7. Damaged or Open Packages
- If you receive a damaged or tampered package, do not accept it.
- Inform us immediately at eliteonlinenet@gmail.com or call 7739932052.
Let me know if you want it tailored for international shipping, COD only, or specific courier tie-ups.